Homeowner support
Need a hand? Start here.
Chat with Flip
Email us
support@flip.energySupport hours9am – 5pm ET, Monday to Friday
Common questions
Quick answers
Your battery detects the outage in milliseconds and takes over with whole-home backup. Lights, fridge, internet, and outlets stay on. You'll get a notification in the app, and another when grid power returns. You do not need to do anything to turn on your battery during an outage.